Friday, 21 December 2018

When Audible books won't download

I was so excited. I got an email from audible.com to say that a long-awaited audiobook had arrived. I dumped what I was doing and rushed off to audible to download my book...

...only to find that when I clicked on the download link against the new book in my library, I got taken to the page: https://www.audible.com/howtolisten. I tried it several times, to no avail. I seemed to be stuck in a loop.

Interestingly, have had this happen before, and it turned out to be a glitch at the audible.com end: once I contacted them, they repaired the problem for me. It was a website update which had reset all user's settings to ask to "Check for Audible Download Manager" each time the user went to download. I had never seen this as an option before (probably because I have been using audio books for ten years or so and there was only one choice when I started!). 

I searched on the site to look for my previous problem, but could find nothing about it. So I went to tech support (you can access them here).

I got connected to a very helpful person at audible.com who showed me how to correct this issue (just in case it happens to me again, following another website update). The instructions were:

  • If you are being directed to the "How to Listen" page after downloading an audiobook, you need to change your software verification setting. Follow these steps:
  1. Go to www.audible.com
  2. Hover your mouse over "Hi, [Your Name]".
  3. Select "Account Details".
  4. Select the "Update Settings" option on the left-hand side of the page.
  5. Untick "Check for Audible Download Manager".

And everything was perfect again. I am now happily listening to my new book :-D


Sam

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