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Friday, 12 November 2021

Word documents not opening

I ran into an interesting problem recently where I was unable to open a Word document. I had made a lot of changes, and went back to make more changes, to find that the document would not open. As it is a Word document that I use daily, this was very frustrating.

Interesting. Worse, I had not backed it up that day, so had lost the work I had been doing in it... blast it.

Argh! Time to check through the list:

  • I checked file permissions. Although in the past I have had problems with Microsoft changing file permissions willy nilly, nothing had changed there.
  • Next I checked memory. Everything looked OK, so I shut down and restarted. I was still unable to open the file.
  • The next item on the list was a "Text Recovery converter". I vaguely remembered something about this from Microsoft's long past, but after a fairly decent online search was unable to find anything that rang any bells.
  • So next I simply went to the file location in File Explorer. I created a copy of the faulty document. Then I tried opening it from there by double-clicking on the file. Same message. I deleted the copy.
  • I shut down, and restarted. I created a new copy of the document, opened Word, and tried opening the new file copy within Word. Same message. I deleted the copy.
  • The next thing I tried was to go back to File Explorer, and created a new copy. I then right clicked on that, and selected "Open With" on the pop-up menu. I selected "Choose another app" from the fly-out menu.
  • In going into the apps list, I selected Wordpad, and - lo! - my document opened
While the document had had some corruption, I was able to repair the areas of error, and resave it as a Word file.

I will have to find a permanent solution for this document (as I think there is some hidden corruption) but at least I have a work-around for now.


Sam


2 comments :

  1. Thanks for posting Sam, used this for one of our clients while we look for a permanent solution. Also, we tried Control Panel "Quick Repair" and "Online Repair" as well as uninstalling and re-installing O365. The really frustrating part is that other users in the organization can open the Word docs with no issue and once they have "touched" the doc the original user can open it.

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    Replies
    1. Glad to help a little: these problems can be so jolly impenetrable, can't they?! I wonder if it is something to do with permissions or user profiles that gets corrupted?

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