On googling the issue, I found this is an old problem. However, it obviously still an active one. Luckily for me, there is a fairly simple fix.
Go to the bottom of the Adobe page here, and download the Windows version of the Adobe software licencing repairer (LicenseRecovery109.zip), then follow these instructions:
- Close ALL Adobe applications
- Extract the download using Winzip
- In the folder LicenseRecovery109, open the sub folder LicenceRecovery
- Doubleclick the file LicenseRecovery.exe
- A DOS window will open (see image with this post)
- Confirm whether you want to run the tool in English by keying 'e'. Enter.
- Key 'n' to run the tool (as you have already exited any Adobe products). Enter.
- Wait for the product to run.
All should be good.
Sam
- Reference: Adobe Help Forum (n.d.). Error: "Licensing has stopped working" | Windows. Retrieved from https://helpx.adobe.com/nz/creative-suite/kb/error-licensing-stopped-windows.html
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